We probably all have memories of our parents sending us to apologize to someone: “Go to Grandma and tell her you’re sorry!” Most of the time, “sorry” was the last thing we were feeling. We were frustrated, angry, and decidedly unrepentant.
Now that we’re grown ups, there are still times when we need to go apologize to someone. Perhaps we’ve intentionally hurt them. Perhaps it was an honest mistake, and we didn’t mean to cause them distress. To me the biggest frustration is when someone is mad at me and I have no idea what I’ve done to offend them. But whatever the cause, if someone else believes we have done them wrong, then it is up to us to take the first step toward reconciliation.